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Returns policy

As a small, independent business, customer service is extremely important to Apothaka® and we want you to be delighted with our products, which is reflected in our return policy.

Order cancellations:

If you're not happy with your purchase for any reason, you can return your items for a refund or exchange within 14 days of receipt. All you need to do is contact us at hello@apothaka.com within 48 hours of receiving your order, quoting your order number and your reason for returning any items. Please wait for an acknowledgement from us which will explain how to return your items.  

To qualify for any refund or exchange, the products must be returned and received unused (with the seals intact) in their original packaging and in the same condition of dispatch/receipt. For refunds, we will refund the original price paid and the cost of the standard delivery you paid (but not any additional cost of premium delivery option chosen).

Please note that unless the products are deemed faulty / damaged, the cost for returning products to us is the responsibility of the customer. All returns must be sent by Royal Mail Signed For delivery so that you can obtain a tracking number. The items can't be treated as returned & eligible for a refund / exchange until we have received them and checked the condition of the items. 

Replacements / refunds will be processed upon receipt and checking of the returned items.

Damaged or missing items:

We always ensure that our orders are carefully checked and packed in a condition suitable for posting, and that they should reach you undamaged. However, if this is not the case, please contact us at hello@apothaka.com within 48 hours of receiving your order, quoting your order number and details of the problem. If your order is damaged, to ensure prompt resolution of any problems we also advise taking photos and keeping the original packaging materials so that we can investigate the issue with the postal service or the relevant supplier. Please wait for an acknowledgement from us which will explain how to return your items.  

To qualify for a refund or exchange on faulty / damaged products, the products must be returned unused (with the seals intact) in their original packaging and in the same condition of dispatch/receipt within 30 days.

We will cover the costs of returning any faulty / damaged items. All returns must be sent by Royal Mail Signed For delivery so that you can obtain a tracking number. The items can't be treated as returned & eligible for a refund / exchange until we have received and checked them. 

Replacements / refunds will be processed upon receipt of the returned items.